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Returns and Refunds



Our policy lasts 14 days after your order has been delivered. If 14 days have passed since any of your product(s) were delivered, unfortunately, we are unable offer you a refund or exchange.

There is a returns processing fee of £1.95 which will be deducted from your final refund. 
Returns, PO Box 7861
NN16 6PY
United Kingdom


We’ll happily allow returns and exchanges for items in their defective state.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
During these times, due to COVID-19, we will be unable to refund purchases due to long shipping times. If you have not received your order after 60 days, a refund will automatically be processed to you.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In your return, please include your name, order number and email address within the parcel. Without these we are unable to issue a refund

Non-defective items must be returned unopened and in their original condition. If the item is defect, these must be told to us before you send the parcel, and should be mentioned within the first few exchanges. We are not liable for any in-transit damage of the item being returned, and a refund may not be granted if a non-defective item returns with any sort of damage.

If your item has arrived damaged, please ensure you capture and image of the damage as, without, we may be unable to prove that the item arrived damaged from the courier. If this is the case, and there if no evidence to show for the damage, a refund may not be possible to be processed. 

As for refunds, we usually work on a case-to-case basis, but here are our fundamental refund rules:

  • Shipping costs are unfortunately always non-refundable. Once your item’s been shipped, we’ve already paid the provider and can’t even get the money back ourselves - even if we ask nicely!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

    Please do get into contact before any returns are sent back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Please contact our Customer Care Team prior to returning your item for confirmation. Without this, we are unable to accept returns. Our return address can be found on at the bottom of your delivery note. 
    In your return, please include your name, order number and email address within the parcel. Without these we are unable to issue a refund

    If you are shipping an items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


    Pearl Beauty does reserve the right to deny any return or refund request, but that’s just some legal lingo we need to add here just in case. Please, if there’s anything wrong with your order, give us a chance to make things right!